Frequently Asked Questions

All products we source and offer are guaranteed 100% authentic. We source products directly from brand boutiques, established department stores and retailers.

A copy of the original purchase receipt and gift receipt (where applicable) are included with all orders.

It means that you can still enjoy after-sale and care services offered by the brands in your respective city.

Unless otherwise stated, all items we promote and source for our clients are brand new.

All items are dispatched with box, dustbag, authentication card as provided by the retailer.

In the case of sourcing rare and hard-to-find items, we always prioritise brand new items. We can also source consigned or pre-loved items if our client is happy to consider those.

Sourcing Service: If you have an item that you want us to source, please message us on our Instagram/Facebook or WhatsApp/WeChat +44 (0) 7446 018288. To assist you with your enquiry, we will ask you to provide details about the item such as pictures, brand, description, colour and size.

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Personal Shopping Service: You can request any items that we promote on our social media – Instagram/Facebook. We have daily and weekly product updates from our partner Retailers on our social feeds. This will enable you to browse the latest offers from luxury brands in real-time. Simply contact us on Instagram/Facebook or WhatsApp/WeChat/Mobile +44 (0) 7446 018288.

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Private Sale: we will send information and product catalogue related to our private sales exclusively to our email subscribers. Click here to sign up for our mailing list.

We aim to locate items within 1-2 working days. Total lead time until dispatch once payment has been received, including time for items to be sent to and checked in our London office, is 2-3 working days.

Lead time for items sourced from outside the UK can be longer. We will advise and make sure you are happy with the timeline before we process your order.

Order value* of under £500: £50 per item

Order value of over £500: 7.5% of order value

Hard-to-find, rare items: POA**

*Order value excludes our service fee, shipping fee and payment processing fee and is quoted in GBP.

**Price On Application

For personal shopping services, we endeavour to pass on any discount that we receive from the Retailer for your order. We shall notify you of such discount when a pro forma invoice is issued.

For items featured in our private sales and exclusive promotions, the item price advertised already includes any discount that we can offer.

We may occasionally send you discount codes via email, WhatsApp, social media and other promotional materials.

Click here to sign up for our mailing list to be notified of future promotions.

To process your order, we require you to provide the following details: your (real) full name (as on the payment card/PayPal account), contact number, email address, billing and delivery addresses.

Debit/credit card details are only requested when you choose to pay by card. We do not store your payment card information.

Learn more about how we treat your personal information in our Privacy Policy.